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| Merchant Support Services |
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Chargeback and Refund Management:
Denora Invest Merchant Services division offers a full range of support services for its Client / Merchant groups, agent banks, and merchants. Support services include:
- Merchant Processing Center
- Quality Assurance
- Technical Support
- Refunds and Chargeback Management
Quality Assurance
At Denora Invest, good service is not good enough. To ensure that our customers receive great service, the Quality Assurance team continually monitors the performance of our support staff. Measuring production results through statistical analysis, Quality Assurance ensures that our customers are receiving the most responsive service available. Additionally, Quality Assurance monitors phone calls and measures the results of each service, comparing our employees' performance with the standards set for the Company. These standards were established because of Denora Invest commitment to providing world-class service.
Technical Support
Total customer support is essential for your success. Denora Invest strives for our customers to receive the highest quality of service available in the industry.
- We train our technical support team extensively and provide state-of-the-art tools for optimum job performance.
- We monitor phone calls and measure the results based upon the quality assurance standards set for the Company.
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