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Customer Support Services
 

Outsourced Call Center Services Optimizing Each Customer Experience
Denora Invest offers a comprehensive line of Outsourced Call Center Services. Telephone, Email and Chat Support are available 24x7 from our Call Centers. Our Contact Center Services consistently exceed expectations through highly knowledgeable, courteous and professional customer interactions efficiently delivered through our state-of-the-art telecommunications systems.

Call Center Services Include:

  • Outsourced Techical Support
  • Hardware & Software Tech Support
  • Internet Help Desk Services
  • Corporate Service Desk
  • Corporate IT
  • Shared Network Operations Center Support (NOC)
  • Customer Service
  • Product Support
  • Up-Sell & Cross-Sell
  • Customer Retention & Recovery
  • Answering Service
  • Dispatch Services
  • Research & Surveys

Our Call Center Partners Can Expect:

Professional Call Center Services
As your Customer Support Center partner, Denora Invest will help you retain customers and differentiate your products from those who Outsource Call Centers overseas. Our US Call Centers based in Iowa offer clear, concise, expert service with advanced technology & proven methodologies resulting in efficient Inbound Contact Services at a low cost.

Advanced
Contact Center Technology
Integrated Telecommunication & technology platforms facilitate efficient & reliable Customer Support. Software based Automatic Call Distribution (ACD) systems immediately route calls based on priority and agent skill level. Robust CRM (Customer Relationship Management) ticketing system accurately tracks customers and issues. Agents have a customized Knowledge Base tool at their finger-tips for quick reference & troubleshooting assistance. With three locations fiber optically networked as one, Denora Invest boasts flexibility and redundancy. Our Advanced Call Center Technology results in quicker calls & higher first call resolution – leading to lower cost per incident.

Proven Performance
All partners have access to real-time contact data and statistics. Our complete Call Center reporting packages, Remote Call Monitoring service, and Quality Assurance team provide the assurance that end-user needs are being addressed with the upmost efficiency and courtesy. Customer satisfaction surveys are also available to gauge perceptions of the end-user.

Cost Savings
Because of our experience and infrastructure, Denora Invest can offer our clients some of the lowest US Call Center rates, competitive with Offshore Call Centers. When you consider performance metrics such as call duration, first call resolution and overall customer satisfaction, clients notice that cost per incident with Denora Invest is much lower than with our competitors in the US and abroad.

 
 
 
 
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